Refund Policy

At Once Upon a You, each book is uniquely crafted based on your input and designed specifically for you or your loved one. Because of the highly personalized nature of our products, we do not offer refunds or cancellations once an order has been placed.

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1. No Refunds on Personalized Products

Each book is custom-written and illustrated to match the details you provide. As such, it cannot be resold or reused. For this reason, all sales are final, and we are unable to offer refunds for completed orders.

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2. Damaged or Defective Items

If your book arrives with physical damage (such as torn pages, binding issues, or printing defects), we will gladly send you a replacement free of charge.
To initiate a replacement:

• Please contact us within 30 days of delivery;

• Include clear photos of the damage and your order number.​

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3. Minor Image Variations

Some of the artwork in our books is created with the help of AI-generated illustration tools and is further edited by our creative team to ensure quality and consistency.
While we strive to deliver the most accurate and beautiful representations possible, minor imperfections or quirky details may occur as a result of the AI generation process. These slight image irregularities are considered a natural and acceptable part of the creative process and do not qualify as defects.

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4. Ensuring Satisfaction

We are deeply committed to making sure your personalized book is a meaningful and cherished keepsake. If you have any concerns about your order, please reach out to us — we’re here to help and will always work with you to ensure you're satisfied.

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By completing your purchase, you acknowledge and agree to the terms of this Refund Policy.